Refund & Cancellation

Refund & Cancellation Policy - Apna Ludo

Thank you for choosing Apna Ludo (apnaludoapp.com). We strive to provide a seamless and fair gaming experience for all our users. However, if you face any issues regarding transactions, deposits, or wallet updates, our support and refund process is structured to assist you transparently.

1. Overview of Refund Requests

We value your trust as a player on our platform. In case of any accidental transactions, payment failures, or technical discrepancies, you can raise a refund or support request directly through the app. Once our team receives your request, we will review the transaction logs and notify you regarding the approval status.

2. Processing and Timelines

• Approval & Initiation: If your refund request is successfully verified and approved by our finance team, we will immediately initiate the refund process.

• Original Payment Method: The refunded amount will be credited back to your original source of payment (such as your bank account, UPI ID, debit card, or credit card).

• Credit Timeline: Depending on your bank, card issuer, or payment gateway policies, it typically takes up to 7 working days for the amount to reflect fully in your account.

3. Technical Glitches and System Errors

In the rare event of an unforeseen technical glitch, server downtime, or game interruption where a legitimate amount is incorrectly deducted or stuck, our technical team will thoroughly review your complaint. Upon validation, the respective amount or wallet balance will be duly restored.

4. Final Decision Authority

All refund requests are subject to internal security checks and transaction audits. The final decision regarding any dispute, cancellation, or refund policy implementation rests solely with the management of Apna Ludo.